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Samples, Forms & Downloads

In today’s competitive lodging industry, service is everything. Staff need to be able to provide the “WOW!” factor… where a guest’s experience exceeds their expectations.

Downloads

  • 3A酒店教育解决方案
  • CLIKS Core Competencies in 3A Certification
  • Canadian Language Proficiency Index CLPIP/CEFR/IELTS
  • 3A Learning Management Sign up Form
  • 3A HE Final Exam Registration Form

Demos

  • Demo Hospitality English Certification Exam
  • 3A Hospitality English (Chapter 1)
  • 3A Hospitality Chinese (Chapter 1)

3A Hospitality English & Cross Cultural Communication Program

The 3A Hospitality English Certification Program focuses on international service standards, and the English needed to create the best impression when working on a resort property or in an executive hotel. The program emphasizes cultural awareness and use of ‘polite speech’ to appropriately deal with guests from around the world.

Contact us to get started

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