Samples, Forms & Downloads

In today’s competitive lodging industry, service is everything. Staff need to be able to provide the “WOW!” factor… where a guest’s experience exceeds their expectations.

Downloads

3A酒店教育解决方案
CLIKS Core Competencies in 3A Certification
Canadian Language Proficiency Index CLPIP/CEFR/IELTS
3A Learning Management Sign up Form
3A HE Final Exam Registration Form

Demos

Demo Hospitality English Certification Exam
3A Hospitality English (Chapter 1)
3A Hospitality Chinese (Chapter 1)

3A Hospitality English & Cross Cultural Communication Program

The 3A Hospitality English Certification Program focuses on international service standards, and the English needed to create the best impression when working on a resort property or in an executive hotel. The program emphasizes cultural awareness and use of ‘polite speech’ to appropriately deal with guests from around the world.