Samples, Forms & Downloads

In today’s competitive lodging industry, service is everything. Staff need to be able to provide the “WOW!” factor… where a guest’s experience exceeds their expectations.

3A Hospitality English & Cross Cultural Communication Program

3A酒店英语认证课程聚焦于国际服务标准,以及国际化高级酒店或度假村为客人创造最佳服务体验所需的职业英语。该课程强调文化意识和使用专业的服务用语来恰当地应对来自世界各地的客人。