Using the Instructor Resources

There are many resources to help you enhance your student’s learning. You can access them all through your account page.

Course Plans

When planning your class, the first thing you should look at is your student’s level of English.  This will dictate how much time you will need to complete the course.  You will find the course plans map with more details in the downloads section of your resources.  It has been our experience that most students will need Plan C or Plan D.

36 hour course
Recommended English Level: HIGH INTERMEDIATE / ADVANCED
Additional time may be needed for course introduction, assessments and presentations.
45 hour course
Recommended English Level: INTERMEDIATE / ADVANCED
Target modules presented over two days. (+ 9 nine hours to Plan A)
60 hour course
Recommended English Level: BEGINNER / INTERMEDIATE
Additional target modules split over two days, adding in class practice and presentations. (+15 hours to 45 Plan B)
2 semester course
(72 + hour course)
Recommended English Level: BEGINNER / INTERMEDIATE
Most Modules split over two to three days.   Designed for beginner English learners to spend extra time on the vocabulary and speaking exercises.   Present our content over minimum 72 course hours. (Two semesters)

Course Plans Map

The COURSE PLANS MAP is suggestive only.  When developing your teaching plan, note that all students need to learn the material in COURSE PLAN A to be able to become certified. COURSE PLAN A is the first TWO columns of the following table. The first column is based on the TEXTBOOK, the second column, the WORKBOOK. Note the material is framed by a heavy black line for easy identification.

COURSE PLAN A was designed for more advanced students, who need less practice in English or have some service experience. All sections of the program are covered in Course Plan A.

Subsequent columns of the course plans map represent COURSE PLANS B (45 hours), C (60 hours), D (72 hours).

COURSE PLAN B specifically identifies suggested PROJECTS and provides additional industry knowledge. This option provides more opportunity for personalization. Highly recommended for higher-level English speakers with less international service experience.

COURSE PLAN C provides important opportunities for English usage, vocabulary acquisition and speaking practice. All English learners would benefit from industry specific vocabulary. Note these workbook exercises thoroughly review standard English language such as using adjectives appropriately.

COURSE PLAN D doubles the time to learn and practice specific English grammar. In addition, students write and present multiple dialogues and role-plays allowing for ample opportunity to engrain service language into their professional service lexicon.

Instructor Guide

The Instructor guide gives you a step by step process for covering the course materials.  It follows the Course Plans Map and can be found under My Courses.

The Instructor guide has a menu to the left, and goes through each section of the textbook.  Using the guide will help you plan your classes and make sure you cover all of the important content.


From your profile, you can access your downloads.  These include:

  • PPTs for the entire course
  • Sample tests and quizzes you can print or modify
  • Course Plans Map
  • Course Learning Map
  • General Dialogue sheets
  • …and more!

Online Resources

Apart from the downloads, we also offer online resources, such as videos, PPTs, exercises and more.  These can be accessed in our resource section.