Lost password and password reset
OH NO! I can’t remember my password! What do I do???
Don’t panic! You can easily reset your password by following these simple steps.
1. Go to “Login” at the top of the page.
2. Click “lost your password link”.
![](https://3aenglish.s3.cn-north-1.amazonaws.com.cn/3A%20English%20Learning/login-image.jpg)
3. After clicking the link, you will be asked to input your USERNAME or EMAIL.
NOTE: When we create your username, we use the fist part of your email address. Example: if your EMAIL is 1241245676@qq.com, your USERNAME would be 1241245676.
![](https://3aenglish.s3.cn-north-1.amazonaws.com.cn/2017/11/enter-email-for-password-link-871x1024.jpg)
4. Check your email (such as QQ, 163 etc. ) for a message from us. We send it here for security reasons and to confirm it is you!
![](https://3aenglish.s3.cn-north-1.amazonaws.com.cn/2017/11/check-your-email-796x400.jpg)
This message will contain a reset your password at the bottom.
![](https://3aenglish.s3.cn-north-1.amazonaws.com.cn/2017/11/click-this-one-1024x377.jpg)
5. Now you can enter a new password of your choosing. For security, try to make it as strong as possible.
![](https://3aenglish.s3.cn-north-1.amazonaws.com.cn/2017/11/new-password-765x1024.jpg)
6. Yay! Your password has now been reset! Now you can click the log in button.
![](https://3aenglish.s3.cn-north-1.amazonaws.com.cn/2017/11/success.jpg)