Final Exam Evaluation Rubric [Oral test]

Below is the grading we use to evaluate students taking the 3A Hospitality English final exam for oral questions.  There are three sections; pronunciation & fluency, comprehension, and professionalism.  Our evaluators are trained to put themselves into the mindset of an international traveller.  This means that understanding and communication are more important than straight linguistic and grammar.

Pronunciation & Fluency
Did I understand what they said?
0pt
Unsatisfactory
Student was unintelligible.
1pt
Needs Improvements
Student was difficult to understand, quiet in speaking, unclear in pronunciation.
2pt
Satisfactory
Student was slightly unclear with pronunciation at times, but generally is fair.
3pt
Satisfactory
Pronunciation was good and did not interfere with communication.
4pt
Excellent
Pronunciation was very clear and easy to understand.
Comprehension
Did they solve the problem?
0pt
Unsatisfactory
Student was completely off-topic.
1pt
Needs Improvement
Student had difficulty understanding the questions and topics that were being discussed.
2pt
Good
Student was able to comprehend and respond to most of the questions and topics that were being discussed.
Professionalism
Did they show professionalism?
0pt
Unsatisfactory
Student was completely unprofessional.
1pt
Needs Improvement
Student showed poor body language. Eyes down, no smile, closed body, no enthusiasm,
2pt
Good
Student showed acceptable level of body language and gestures for a service setting.