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国际酒店运营与管理【上】

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课程简介

Meet Jason.  Jason is a new graduate from a Tourism Management program and is not sure what to do with his life.  He gets a job at the big hotel, and begins his adventures in hospitality.  Follow Jason and his friends as he rises through the ranks, learn about the many positions of an international hotel, and have some fun along the way.  Start YOUR adventures in Hospitality now!

课程内容

展开全部
第一单元:旅游与酒店业简介
【01】旅游与酒店业 3 主题 | 2 测验 示例课程
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课程内容
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1.1 The History of Hospitality and Tourism
1.2 The Scope of the Hospitality Industry
1.3 Guest Service on a Global Scale
Chapter 1 Quiz [HOMP 1]
Chapter 1 Essay Questions [HOMP 1]
【02】酒店业的职业 3 主题 | 2 测验 示例课程
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2.1 Exploring Careers in Hospitality and Tourism
2.2 The Hospitality and Tourism Professional
2.3 The Interview Process
Chapter 2 Quiz [HOMP 1]
Chapter 2 Essay Questions [HOMP 1]
第二单元: 软性服务技能
【03】宾客循环 2 主题 | 2 测验 示例课程
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课程内容
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3.1 The Guest Cycle
3.2 Guests: Who are They?
Chapter 3 Quiz [HOMP 1]
Chapter 3 Essay Questions [HOMP 1]
【04】宾客体验循环 3 主题 | 2 测验
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4.1 Stages of the Guest Experience Cycle
4.2 Operations and the Guest Experience
4.3 Guest Recovery
Chapter 4 Quiz [HOMP 1]
Chapter 4 Essay Questions [HOMP 1]
第三单元:运营部门
【05】宾客循环中的财务流程 2 主题 | 2 测验
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5.1 Financial Transactions
5.2 The Guest Cycle and Financial Opportunities
Chapter 5 Quiz [HOMP 1]
Chapter 5 Essay Questions [HOMP 1]
【06】沟通 2 主题 | 2 测验
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6.1 Communication
6.2 Workplace Etiquette
Chapter 6 Quiz [HOMP 1]
Chapter 6 Essay Questions [HOMP 1]
【07】前台运营 3 主题 | 2 测验
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7.1 The Front Office Manager
7.2 Front Office Positions
7.3 The Financial Reporting Cycle
Chapter 7 Quiz [HOMP 1]
Chapter 7 Essay Questions [HOMP 1]
【08】客房部运营 2 主题 | 2 测验
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8.1 Keeping It Clean
8.2 Housekeeping Inventory
Chapter 8 Quiz [HOMP 1]
Chapter 8 Essay Questions [HOMP 1]
【09】设备管理 2 主题 | 2 测验
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9.1 Facilities Management
9.2 Preventative Maintenance
Chapter 9 Quiz [HOMP 1]
Chapter 9 Essay Questions [HOMP 1]
【10】餐饮服务 2 主题 | 2 测验
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10.1 Food and Beverage Operations
10.2 Food and Beverage Departments
Chapter 10 Quiz [HOMP 1]
Chapter 10 Essay Questions [HOMP 1]
第四单元:市场营销与销售
【11】度假村运营 1 主题 | 2 测验
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11.1 Resorts
Chapter 11 Quiz [HOMP 1]
Chapter 11 Essay Questions [HOMP 1]
【12】财务管理 2 主题 | 2 测验
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12.1 Revenue Centres vs Cost Centres
12.2 The Night Audit
Chapter 12 Quiz [HOMP 1]
Chapter 12 Essay Questions [HOMP 1]
【13】市场营销 3 主题 | 2 测验
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13.1 Operational Role of Marketing
13.2 Tools of Marketing
13.3 Marketing Messages
Chapter 13 Quiz [HOMP 1]
Chapter 13 Essay Questions [HOMP 1]
【14】销售 3 主题 | 2 测验
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14.1 The Role of the Sales Department
14.2 Prospecting
14.3 Types of Sales
Chapter 14 Quiz [HOMP 1]
Chapter 14 Essay Questions [HOMP 1]
【15】职业安全 3 主题 | 2 测验
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15.1 Occupational Safety
15.2 Risk Management
15.3 Occupational Safety and Health Administration (OSHA)
Chapter 15 Quiz [HOMP 1]
Chapter 15 Essay Questions [HOMP 1]
【16】保安 2 主题 | 2 测验
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16.1 Security
16.2 Operational Emergencies and Preparedness
Chapter 16 Quiz [HOMP 1]
Chapter 16 Essay Questions [HOMP 1]

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