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List three things leaders need to understand and/or do in order to manage the guest cycle.
Name five ways to create employee empowerment that works.
What are two advantages of involving a diverse group of employees in problem-solving?
Why is it important to create a positive guest experience?
What does a “seamless guest cycle” mean?
Why do word-of-mouth guest comments have a bigger impact on hospitality and tourism business today than they did in the past?
What are two reasons that hospitality managers spend a lot of time problem solving?