Hospitality Operations and Management Basics [PART 2]

Unit 1: Introduction to Leadership and Management
Chapter 1 – Preparing for a Leadership Career
2 Topics | 2 Quizzes
2-1.1 Why a Career in Hospitality and Tourism?
2-1.2 Management Styles
2-Chapter 1 Quiz [HOMP2]
2-Chapter 1 Essay Questions [HOMP2]
Chapter 2 – Hospitality and Tourism Leadership
3 Topics | 2 Quizzes
2-2.1 Leadership Development
2-2.2 The Benefits of Diversity
2-2.3 Global Guest Audiences
2-Chapter 2 Quiz [HOMP2]
2-Chapter 2 Essay Questions [HOMP2]
Unit 2: Hospitality Leadership Skills
Chapter 3 – Leadership and the Guest Cycle
2 Topics | 2 Quizzes
2-3.1 Follow the Guest: Making the Cycle Seamless
2-3.2 Guest Recovery
2-Chapter 3 Quiz [HOMP2]
2-Chapter 3 Essay Questions [HOMP2]
Chapter 4 – Managing the Guest Experience Cycle
2 Topics | 2 Quizzes
2-4.1 Managing the Guest Experience
2-4.2 Guest Service Management
2-Chapter 4 Quiz [HOMP2]
2-Chapter 4 Essay Questions [HOMP2]
Chapter 5 – Leadership, Employees and Communication
2 Topics | 2 Quizzes
2-5.1 Communicating Employee Purpose and Role
2-5.2 Managing Difficult People
2-Chapter 5 Quiz [HOMP2]
2-Chapter 5 Essay Questions [HOMP2]
Unit 3: Operational Leadership
Chapter 6 – Front Office Leadership
2 Topics | 2 Quizzes
2-6.1 Responsibilities of the Front Office Manager
2-6.2 Measuring Employee Performance
2-Chapter 6 Quiz [HOMP2]
2-Chapter 6 Essay Questions [HOMP2]
Chapter 7 – Managing Housekeeping Operations
2 Topics | 2 Quizzes
2-7.1 The Executive Housekeeper
2-7.2 Training Housekeeping Staff
2-Chapter 7 Quiz [HOMP2]
2-Chapter 7 Essay Questions [HOMP2]
Chapter 8 – Leadership and Facilities Management
2 Topics | 2 Quizzes
2-8.1 Function of the Chief Engineer
2-8.2 Energy Management
2-Chapter 8 Quiz [HOMP2]
2-Chapter 8 Essay Questions [HOMP2]
Unit 4: Managing Food and Beverage Operations
Chapter 9 – Food and Beverage Service Leadership
2 Topics | 2 Quizzes
2-9.1 Organization of Food and Beverage Operations
2-9.2 Managing Sanitation and Safety
2-Chapter 9 Quiz [HOMP2]
2-Chapter 9 Essay Questions [HOMP2]
Chapter 10 – Managing Banquets and Catered Events
2 Topics | 2 Quizzes
2-10.1 Booking and Planning Events
2-10.2 Delivering Service
2-Chapter 10 Quiz [HOMP2]
2-Chapter 10 Essay Questions [HOMP2]
Unit 5: Managing Business Operations
Chapter 11 – Human Resources
2 Topics | 2 Quizzes
2-11.1 Interview and Hiring Practices
2-11.2 Managing Compensation and Benefits
2-Chapter 11 Quiz [HOMP2]
2-Chapter 11 Essay Questions [HOMP2]
Chapter 12 – Managing Operational Finance
2 Topics | 2 Quizzes
2-12.1 Operational Expenses and the Capital Budget
2-12.2 Revenue Management
2-Chapter 12 Quiz [HOMP2]
2-Chapter 12 Essay Questions [HOMP2]
Unit 6: Sales and Marketing
Chapter 13 – Marketing
2 Topics | 2 Quizzes
2-13.1 The Marketing Mix
2-13.2 The Marketing Budget
2-Chapter 13 Quiz [HOMP2]
2-Chapter 13 Essay Questions [HOMP2]
Chapter 14 – Sales
2 Topics | 2 Quizzes
2-14.1 Training for Sales Success
2-14.2 Selling to Global Audiences
2-Chapter 14 Quiz [HOMP2]
2-Chapter 14 Essay Questions [HOMP2]
Unit 7: Safety and Security
Chapter 15 – Safety
2 Topics | 2 Quizzes
2-15.1 Managing Workplace Safety
2-15.2 Risk Management
2-Chapter 15 Quiz [HOMP2]
2-Chapter 15 Essay Questions [HOMP2]
Chapter 16 – Security
2 Topics | 2 Quizzes
2-16.1 Hotel Security
2-16.2 Emergency Management
2-Chapter 16 Quiz [HOMP2]
2-Chapter 16 Essay Questions [HOMP2]
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Chapter 3 – Leadership and the Guest Cycle

Hospitality Operations and Management Basics [PART 2] Chapter 3 – Leadership and the Guest Cycle
Competencies

1. Identify the leadership skills and processes that lead to a seamless guest cycle.
2. Describe how employee empowerment contributes to effective guest recovery.
3. Explain how problem solving contributes to leadership processes in hospitality and tourism.

 

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