Unit 1: Introduction to Leadership and Management
Chapter 1 – Preparing for a Leadership Career
3 Exercises | 2 Quizzes
Chapter 2 – Hospitality and Tourism Leadership
4 Exercises | 2 Quizzes
Unit 2: Hospitality Leadership Skills
Chapter 3 – Leadership and the Guest Cycle
3 Exercises | 2 Quizzes
Chapter 4 – Managing the Guest Experience Cycle
3 Exercises | 2 Quizzes
Chapter 5 – Leadership, Employees, and Communication
3 Exercises | 2 Quizzes
Unit 3: Operational Leadership
Chapter 6 – Front Office Leadership
3 Exercises | 2 Quizzes
Chapter 7 – Managing Housekeeping Operations
3 Exercises | 2 Quizzes
Chapter 8 – Leadership and Facilities Management
3 Exercises | 2 Quizzes
Unit 4: Managing Food and Beverage Operations
Chapter 9 – Food and Beverage Service Leadership
3 Exercises | 2 Quizzes
Chapter 10 – Managing Banquets and Catered Events
3 Exercises | 2 Quizzes
Unit 5: Managing Business Operations
Chapter 11 – Human Resources
3 Exercises | 2 Quizzes
Chapter 12 – Managing Operational Finance
3 Exercises | 2 Quizzes
Unit 6: Sales and Marketing
Chapter 13 – Marketing
3 Exercises | 2 Quizzes
Chapter 14 – Sales
3 Exercises | 2 Quizzes
Unit 7: Safety and Security
Chapter 15 – Safety
3 Exercises | 2 Quizzes
Chapter 3 – Leadership and the Guest Cycle
Competencies
1. Identify the leadership skills and processes that lead to a seamless guest cycle.
2. Describe how employee empowerment contributes to effective guest recovery.
3. Explain how problem solving contributes to leadership processes in hospitality and tourism.
Unit Content
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