Unit 1: Introduction to Leadership and Management
Unit 2: Hospitality Leadership Skills
Unit 3: Operational Leadership
Unit 4: Managing Food and Beverage Operations
Unit 5: Managing Business Operations
Unit 6: Sales and Marketing
Unit 7: Safety and Security

Chapter 3 – Leadership and the Guest Cycle


1. Identify the leadership skills and processes that lead to a seamless guest cycle.
2. Describe how employee empowerment contributes to effective guest recovery.
3. Explain how problem solving contributes to leadership processes in hospitality and tourism.