Unit 1: Introduction to Leadership and Management
第二单元 酒店的领导与管理技能
第四单元 销售和营销管理

第二章 酒店业的领导力


1. Identify 21st century leadership styles.
2. Identify why leaders must create leadership development goals and a path for meeting those goals.
3. Define power and empowerment, and describe how these concepts tend to play out in centralized and decentralized organizations.
4. Explain the need for respect and value for diversity in the hospitality and tourism industry.
5. Describe how managers can lead employees to meet the needs of global guest audiences.
6. Analyze the challenges and opportunities in welcoming diverse cultures to your property.