Unit 1: Introduction to Leadership and Management
第二单元 酒店的领导与管理技能
第四单元 销售和营销管理

第三章 领导力和客人循环


1. Identify the leadership skills and processes that lead to a seamless guest cycle.
2. Describe how employee empowerment contributes to effective guest recovery.
3. Explain how problem solving contributes to leadership processes in hospitality and tourism.