Unit 1: Introduction to Hospitality and Tourism Program
Unit 2: Hospitality Soft Skills
Unit 3: Operational Areas
Unit 4: Sales and Marketing

Chapter 1 – Hospitality & Tourism


1. Describe the changes hospitality and tourism have experienced in modern times.
2. Explain how hospitality and tourism depend on one another for success.
3. Describe the social impact of global travel and business on hospitality and tourism.
4. Describe the scope of industry services available for today’s traveller.
5. Explain the need for respect and value for all guests by the hospitality and tourism industry.
6. Explain the purpose of quality guest service in the hospitality and tourism industry.
7. Identify the types of hotels available to hospitality and tourism guests.