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Hospitality Operations and Management Basics [PART 1]

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Course Introduction

Meet Jason.  Jason is a new graduate from a Tourism Management program and is not sure what to do with his life.  He gets a job at the big hotel, and begins his adventures in hospitality.  Follow Jason and his friends as he rises through the ranks, learn about the many positions of an international hotel, and have some fun along the way.  Start YOUR adventures in Hospitality now!

Course Content

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Unit 1: Introduction to Hospitality and Tourism Program
Chapter 1 – Hospitality & Tourism 4 Exercises | 2 Quizzes Sample Unit
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Unit Content
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C1Y1-1 Video – Meet Jason
C1Y1-2 Video – Jason starts his quest
C1Y1-3 Video – Jason meets Franklin
Chapter 1 Key Points
Chapter 1 Quiz
Chapter 1 Essay Questions
Chapter 2 – Careers in Hospitality 4 Exercises | 2 Quizzes Sample Unit
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Unit Content
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C2Y1-1 Video – The Job Hunt
C2Y1-2 Video – The Job Interview
C2Y1-3 Video – Jason and Kevin have Lunch
Chapter 2 Key Points
Chapter 2 Quiz
Chapter 2 Essay Questions
Unit 2: Hospitality Soft Skills
Chapter 3 – Guest Cycle 3 Exercises | 2 Quizzes Sample Unit
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Unit Content
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C3Y1-1 Video – Jason’s First Day
C3Y1-2 Video – Jason Greets a Guest
Chapter 3 Key Points
Chapter 3 Quiz
Chapter 3 Essay Questions
Chapter 4 – Guest Experience Cycle 4 Exercises | 2 Quizzes
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Unit Content
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4.1 Stages of the Guest Experience
4.2 Operations and the Guest Experience
4.3 Guest Recovery
Chapter 4 Key Points
Chapter 4 Quiz
Chapter 4 Essay Questions
Chapter 5 – Financial Processes and the Guest Cycle 3 Exercises | 2 Quizzes
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5.1 Financial Transactions
5.2 Financial Processes
Chapter 5 Key Points
Chapter 5 Quiz
Chapter 5 Essay Questions
Chapter 6 – Communication 3 Exercises | 2 Quizzes
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6.1 Communication
6.2 Body Language
Chapter 6 Key Points
Chapter 6 Quiz
Chapter 6 Essay Questions
Unit 3: Operational Areas
Chapter 7 – Front Office Operations 4 Exercises | 2 Quizzes
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7.1 Front Office Operations
7.2 The Flow through the Front Office
7.3 Responsibilities of the FOM
C7Y1 Key Points
C7Y1 Quiz
C7Y1 Essay Questions
Chapter 8 – Executive Housekeeping Operations 3 Exercises | 2 Quizzes
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8.1 The Housekeeping Department
8.2 Guest Room Cleaning Sequence
Chapter 8 Key Points
Chapter 8 Quiz
Chapter 8 Essay Questions
Chapter 9 – Faculties Management 3 Exercises | 2 Quizzes
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9.1 Responsibilities of the Facilities Management Department
9.2 The Curb Appeal
Chapter 9 Key Points
Chapter 9 Quiz
Chapter 9 Essay Questions
Chapter 10 – Food and Beverage Services 3 Exercises | 2 Quizzes
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10.1 Food & Beverage Service
10.2 The Menu
Chapter 10 Key Points
Chapter 10 Quiz
Chapter 10 Essay Questions
Chapter 11 – Resort Operations 2 Exercises | 2 Quizzes
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11.1 Resorts
Chapter 11 Key Points
Chapter 11 Quiz
Chapter 11 Essay Questions
Chapter 12 – Operational Finances 3 Exercises | 2 Quizzes
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12.1 Operational Finance
12.2 The Night Audit
Chapter 12 Key Points
Chapter 12 Quiz
Chapter 12 Essay Questions
Unit 4: Sales and Marketing
Chapter 13 – Marketing 4 Exercises | 2 Quizzes
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13.1 Marketing
13.2 Making the Most of Marketing
13.3 The Right Marketing Tools
Chapter 13 Key Points
Chapter 13 Quiz
Chapter 13 Essay Questions
Chapter 14 – Sales 4 Exercises | 2 Quizzes
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14.1 The Sales Department
14.2 Steps in the Selling Process
14.3 Sales Prospecting
Chapter 14 Key Points
Chapter 14 Quiz
Chapter 14 Essay Questions
Chapter 15 – Operational Safety 4 Exercises | 2 Quizzes
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15.1 Operational Safety
15.2 Risk Management
15.3 Risk Management 2
Chapter 15 Key Points
Chapter 15 Quiz
Chapter 15 Essay Questions
Chapter 16 – Security 3 Exercises | 2 Quizzes
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Unit Content
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16.1 Staff Security
16.2 Security
Chapter 16 Key Points
Chapter 16 Quiz
Chapter 16 Essay Questions

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