Skip to content
3A Learning
  • Schools
  • Employers
  • Demos
  • Blog
  • Forums
  • Support
  • Contact
  • zh_CN简体中文
  • en_CAEnglish
Account Login
3A Learning

HOMP: Hospitality Operations

Current Status
Not Enrolled
Price
Closed
Get Started
This course is currently closed
Course Introduction

Meet Jason.  Jason is a new graduate from a Tourism Management program and is not sure what to do with his life.  He gets a job at the big hotel, and begins his adventures in hospitality.  Follow Jason and his friends as he rises through the ranks, learn about the many positions of an international hotel, and have some fun along the way.  Start YOUR adventures in Hospitality now!

Course Content

Expand All
Unit 1: Introduction to Hospitality and Tourism Program
Chapter 1 – Hospitality & Tourism 4 Topics | 2 Quizzes
Expand
Lesson Content
0% Complete 0/4 Steps
1.1 Meet Jason
1.2 What is travelling?
1.3 The Hospitality & Tourism Industry
1.4 Working in the Hospitality Industry
Chapter 1 Quiz [HO]
Chapter 1 Essay Questions [HO]
Chapter 2 – Careers in Hospitality 4 Topics | 2 Quizzes
Expand
Lesson Content
0% Complete 0/4 Steps
2.1 The Hospitality Industry
2.2 Hard skills VS soft skills
2.3 Operational categories of the Hospitality Industry
2.4 Qualifiers for Hospitality and Tourism selection
Chapter 2 Quiz [HO]
Chapter 2 Essay Questions [HO]
Unit 2: Hospitality Soft Skills
Chapter 3 – Guest Cycle 3 Topics | 2 Quizzes
Expand
Lesson Content
0% Complete 0/3 Steps
3.1 The guest cycle
3.2 Tasks in the guest cycle
3.3 Guests in the hotel and tourism industry
Chapter 3 Quiz [HO]
Chapter 3 Essay Questions [HO]
Chapter 4 – Guest Experience Cycle 4 Topics | 2 Quizzes
Expand
Lesson Content
0% Complete 0/4 Steps
4.1 Stages of the Guest Experience
4.2 Operations and the Guest Experience
4.3 Guest Recovery
4.4 Repair the damage
Chapter 4 Quiz [HO]
Chapter 4 Essay Questions [HO]
Chapter 5 – Financial Processes and the Guest Cycle 3 Topics | 2 Quizzes
Expand
Lesson Content
0% Complete 0/3 Steps
5.1 Financial Transactions
5.2 Financial Processes
5.3 Employee Engagement Cycle
Chapter 5 Quiz [HO]
Chapter 5 Essay Questions [HO]
Chapter 6 – Communication 2 Topics | 2 Quizzes
Expand
Lesson Content
0% Complete 0/2 Steps
6.1 Communication
6.2 Body Language
Chapter 6 Quiz [HO]
Chapter 6 Essay Questions [HO]
Unit 3: Operational Areas
Chapter 7 – Front Office Operations 4 Topics | 2 Quizzes
Expand
Lesson Content
0% Complete 0/4 Steps
7.1 Front Office Operations
7.2 The Flow through the Front Office
7.3 Responsibilities of the FOM
7.4 The Financial Reporting Cycle
Chapter 7 Quiz [HO]
Chapter 7 Essay Questions [HO]
Chapter 8 – Executive Housekeeping Operations 2 Topics | 2 Quizzes
Expand
Lesson Content
0% Complete 0/2 Steps
8.1 The Housekeeping Department
8.2 Guest Room Cleaning Sequence
Chapter 8 Quiz [HO]
Chapter 8 Essay Questions [HO]
Chapter 9 – Faculties Management 3 Topics | 2 Quizzes
Expand
Lesson Content
0% Complete 0/3 Steps
9.1 Responsibilities of the Facilities Management Department
9.2 The Curb Appeal
9.3 Work Orders
Chapter 9 Quiz [HO]
Chapter 9 Essay Questions [HO]
Chapter 10 – Food and Beverage Services 3 Topics | 2 Quizzes
Expand
Lesson Content
0% Complete 0/3 Steps
10.1 Food & Beverage Service
10.2 The Menu
10.3 Types of Food Service
Chapter 10 Quiz [HO]
Chapter 10 Essay Questions [HO]
Chapter 11 – Resort Operations 1 Topic | 2 Quizzes
Expand
Lesson Content
0% Complete 0/1 Steps
11.1 Resorts
Chapter 11 Quiz [HO]
Chapter 11 Essay Questions [HO]
Chapter 12 – Operational Finances 2 Topics | 2 Quizzes
Expand
Lesson Content
0% Complete 0/2 Steps
12.1 Operational Finance
12.2 The Night Audit
Chapter 12 Quiz [HO]
Chapter 12 Essay Questions [HO]
Unit 4: Sales and Marketing
Chapter 13 – Marketing 3 Topics | 2 Quizzes
Expand
Lesson Content
0% Complete 0/3 Steps
13.1 Marketing
13.2 Making the Most of Marketing
13.3 The Right Marketing Tools
Chapter 13 Quiz [HO]
Chapter 13 Essay Questions [HO]
Chapter 14 – Sales 3 Topics | 2 Quizzes
Expand
Lesson Content
0% Complete 0/3 Steps
14.1 The Sales Department
14.2 Steps in the Selling Process
14.3 Sales Prospecting
Chapter 14 Quiz [HO]
Chapter 14 Essay Questions [HO]
Chapter 15 – Operational Safety 3 Topics | 2 Quizzes
Expand
Lesson Content
0% Complete 0/3 Steps
15.1 Operational Safety
15.2 Risk Management
15.3 Risk Management 2
Chapter 15 Quiz [HO]
Chapter 15 Essay Questions [HO]
Chapter 16 – Security 2 Topics | 2 Quizzes
Expand
Lesson Content
0% Complete 0/2 Steps
16.1 Staff Security
16.2 Security
Chapter 16 Quiz [HO]
Chapter 16 Essay Questions [HO]
Chapter 1 Quiz [HOMP 1]
Chapter 1 Quiz [HO]
Chapter 1 Essay Questions [HOMP 1]
Chapter 1 Essay Questions [HO]
Chapter 2 Quiz [HOMP 1]
Chapter 2 Quiz [HO]
Chapter 2 Essay Questions [HOMP 1]
Chapter 2 Essay Questions [HO]
Chapter 3 Quiz [HOMP 1]
Chapter 3 Essay Questions [HOMP 1]
Chapter 3 Essay Questions [HO]
Chapter 4 Quiz [HOMP 1]
Chapter 4 Quiz [HO]
Chapter 4 Essay Questions [HOMP 1]
Chapter 4 Essay Questions [HO]
Chapter 5 Quiz [HO]
Chapter 5 Quiz [HOMP 1]
Chapter 5 Essay Questions [HOMP 1]
Chapter 5 Essay Questions [HO]
Chapter 6 Quiz [HOMP 1]
Chapter 6 Quiz [HO]
Chapter 6 Essay Questions [HOMP 1]
Chapter 6 Essay Questions [HO]
Chapter 7 Quiz [HOMP 1]
Chapter 7 Quiz [HO]
Chapter 7 Essay Questions [HOMP 1]
Chapter 7 Essay Questions [HO]
Chapter 8 Quiz [HOMP 1]
Chapter 8 Quiz [HO]
Chapter 8 Essay Questions [HOMP 1]
Chapter 8 Essay Questions [HO]
Chapter 9 Quiz [HOMP 1]
Chapter 9 Quiz [HO]
Chapter 9 Essay Questions [HOMP 1]
Chapter 9 Essay Questions [HO]
Chapter 10 Quiz [HO]
Chapter 10 Quiz [HOMP 1]
Chapter 10 Essay Questions [HOMP 1]
Chapter 10 Essay Questions [HO]
Chapter 11 Quiz [HO]
Chapter 11 Quiz [HOMP 1]
Chapter 11 Essay Questions [HOMP 1]
Chapter 11 Essay Questions [HO]
Chapter 12 Quiz [HO]
Chapter 12 Quiz [HOMP 1]
Chapter 12 Essay Questions [HOMP 1]
Chapter 12 Essay Questions [HO]
Chapter 13 Quiz [HO]
Chapter 13 Quiz [HOMP 1]
Chapter 13 Essay Questions [HO]
Chapter 13 Essay Questions [HOMP 1]
Chapter 14 Quiz [HO]
Chapter 14 Quiz [HOMP 1]
Chapter 14 Essay Questions [HOMP 1]
Chapter 14 Essay Questions [HO]
Chapter 15 Quiz [HO]
Chapter 15 Quiz [HOMP 1]
Chapter 15 Essay Questions [HO]
Chapter 15 Essay Questions [HOMP 1]
Chapter 16 Quiz [HOMP 1]
Chapter 16 Quiz [HO]
Chapter 16 Essay Questions [HO]
Chapter 16 Essay Questions [HOMP 1]

© 2022 3A Learning  · 琼ICP备2021000451号-2

  • Company
  • Contact
  • Privacy
  • Terms
  • Credits
  • zh_CN简体中文
  • en_CAEnglish
  • Log In
  • Schools
  • Employers
  • Demos
  • Blog
  • Forums
  • Support
  • Contact
  • zh_CN简体中文
  • en_CAEnglish
Account Login
  • Log In
Search
Search