3A Hospitality English FREE
[01] Cultural Differences
3 Topics
1-7 Vocabulary match
Unit 01 Summary
Unit 01 Vocabulary
[02] Stereotypes
3 Topics
2-10 Sentence scramble
Unit 02 Summary
Unit 02 Vocabulary
[03] International Service Expectations
3 Topics
Countries & Peoples
Unit 03 Summary
Unit 03 Vocabulary
[04] Nonverbal Communication
3 Topics
4-9 Vocabulary match
Unit 04 Summary
Unit 04 Vocabulary
[05] Conscious Communication
3 Topics
5-5 Sentence scramble
Unit 05 Summary
Unit 05 Vocabulary
[06] Connecting with Guests
3 Topics
6-4 Vocabulary match
Unit 06 Summary
Unit 06 Vocabulary
[07] The Language of Hospitality
3 Topics
7-8 Find the stress
Unit 07 Summary
Unit 07 Vocabulary
[08] Amenities & Attractions
3 Topics
8-10 Listening [Audio]
Unit 08 Summary
Unit 08 Vocabulary
[09] The Guest Cycle
3 Topics
9-4 Vocabulary match
Unit 09 Summary
Unit 09 Vocabulary
[10] Exceeding Expectations
3 Topics
10-2 What’s in the picture?
Unit 10 Summary
Unit 10 Vocabulary
[11] Requests & Recommendations
3 Topics
Chinese attractions
Unit 11 Summary
Unit 11 Vocabulary
[12] Complaint Management
3 Topics
12-8 Sentence scramble
Unit 12 Summary
Unit 12 Vocabulary
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Unit 02 Vocabulary
3A Hospitality English FREE
[02] Stereotypes
Unit 02 Vocabulary
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Bookmark
washroom
vending machine
stairwell
restaurant
reception
luggage room
lobby
ice machine
elevator
concierge desk
business centre
entrance
empathy
sensitivity
stereotype
generalization
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