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3A Hospitality English PRO

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This course is currently closed
Course Description

The 3A Hospitality English Certification Program focuses on international service standards, and the English needed to create the best impression when working on a resort property or in an executive hotel. The program emphasizes cultural awareness and use of ‘polite speech’ to appropriately deal with guests from around the world.

This online course is a companion for those taking the 3A Hospitality English Certification Course in school.

 

Course Content

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[01] Cultural Differences 3 Topics | 1 Quiz Sample Lesson
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Lesson Content
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Unit 01 Translation
Unit 01 Vocabulary
Unit 01 Summary
Unit 1 Quiz
[02] Stereotypes 3 Topics | 1 Quiz Sample Lesson
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Unit 02 Translation
Unit 02 Vocabulary
Unit 02 Summary
Unit 2 Quiz
[03] International Service Expectations 4 Topics | 1 Quiz Sample Lesson
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Unit 03 Translation
Countries & Peoples
Unit 03 Vocabulary
Unit 03 Summary
Unit 3 Quiz
Review Units 1-3 1 Quiz
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Lesson Content
Review 1-3 Quiz
[04] Nonverbal Communication 3 Topics | 1 Quiz
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Unit 04 Translation
Unit 04 Vocabulary
Unit 04 Summary
Unit 4 Quiz
[05] Conscious Communication 3 Topics | 1 Quiz
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Unit 05 Translation
Unit 05 Vocabulary
Unit 05 Summary
Unit 5 Quiz
[06] Connecting with Guests 3 Topics | 1 Quiz
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Unit 06 Translation
Unit 06 Vocabulary
Unit 06 Summary
Unit 6 Quiz
Review Units 4-6 1 Quiz
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Lesson Content
Review 4-6 Quiz
[07] The Language of Hospitality 3 Topics | 1 Quiz
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Unit 07 Translation
Unit 07 Vocabulary
Unit 07 Summary
Unit 7 Quiz
[08] Amenities & Attractions 3 Topics | 1 Quiz
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Unit 08 Translation
Unit 08 Vocabulary
Unit 08 Summary
Unit 8 Quiz
[09] The Guest Cycle 3 Topics | 1 Quiz
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Unit 09 Translation
Unit 09 Vocabulary
Unit 09 Summary
Unit 9 Quiz
Review Units 7-9 1 Quiz
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Review 7-9 Quiz
[10] Exceeding Expectations 3 Topics | 1 Quiz
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Unit 10 Translation
Unit 10 Vocabulary
Unit 10 Summary
Unit 10 Quiz
[11] Requests & Recommendations 4 Topics | 1 Quiz
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Unit 11 Translation
Chinese attractions
Unit 11 Vocabulary
Unit 11 Summary
Unit 11 Quiz
[12] Complaint Management 3 Topics | 1 Quiz
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Unit 12 Translation
Unit 12 Vocabulary
Unit 12 Summary
Unit 12 Quiz
Review 10-12 1 Quiz
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Lesson Content
Review 10-12 Quiz

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