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3A Hospitality English PRO

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Not Enrolled
Price
Closed
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This course is currently closed
Course Description

The 3A Hospitality English Certification Program focuses on international service standards, and the English needed to create the best impression when working on a resort property or in an executive hotel. The program emphasizes cultural awareness and use of ‘polite speech’ to appropriately deal with guests from around the world.

This online course is a companion for those taking the 3A Hospitality English Certification Course in school.

 

Course Content

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[01] Cultural Differences 10 Exercises | 1 Quiz Sample Unit
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Unit Content
0% Complete 0/10 Steps
1-1 Diversity [Video]
1-2 Countries match
1-3 Cultural Differences
1-4 Word stress [Video]
1-5 Find the stress
1-6 Sentence scramble
1-7 Vocabulary match
1-8 Hotels vs resorts [Video]
1-9 Find the stress: hotel departments
1-10 Listening [Audio]
Unit 1 Quiz
[02] Stereotypes 10 Exercises | 1 Quiz Sample Unit
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Unit Content
0% Complete 0/10 Steps
2-1 Attitude [Video]
2-2 Generalizations vs stereotypes
2-3 Vocabulary match
2-4 Tone of voice [Audio]
2-5 Sentence Stress [Video]
2-6 Find the stress
2-7 Sentence stress review
2-8 Prepositions match
2-9 Listening [Audio]
2-10 Sentence scramble
Unit 2 Quiz
[03] International Service Expectations 9 Exercises | 1 Quiz Sample Unit
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Unit Content
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3-1 Greeting your guests [Video]
3-3 Vocabulary match
3-4 Acknowledge the guest [Video]
3-5 Time of day greetings & goodbyes
3-6 Sentence scramble
3-7 Find the stress
3-8 International Guest Expectations [Video]
3-9 Listening [Audio]
3-10 Guest interactions: four parts
Unit 3 Quiz
Review Units 1-3 9 Exercises | 1 Quiz
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Unit Content
0% Complete 0/9 Steps
Review 1-1 Vocabulary match
Review 1-2 Listening [Audio]
Review 1-3 Comprehension check
Review 2-1 Vocabulary match
Review 2-2 Listening [Audio]
Review 2-3 Comprehension check
Review 3-1 Vocabulary match
Review 3-2 Listening [Audio]
Review 3-3 Comprehension check
Review 1-3 Quiz
[04] Nonverbal Communication 10 Exercises | 1 Quiz
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Unit Content
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4-1 Nonverbal Communication [Video]
4-2 Types of body language
4-3 What’s in the picture?
4-4 Moods match
4-5 Personal space [Video]
4-6 Find the stress
4-7 Sentence scramble
4-8 Professional body language [Video]
4-9 Vocabulary match
4-10 Listening [Audio]
Unit 4 Quiz
[05] Conscious Communication 10 Exercises | 1 Quiz
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Unit Content
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5-1 Conscious communication [Video]
5-2 Active or passive listening?
5-3 Vocabulary check
5-4 Vocabulary match
5-5 Sentence scramble
5-6 Active listening [Video]
5-7 Become an active listener
5-8 Find the stress
5-9 What’s in the picture?
5-10 Listening [Audio]
Unit 5 Quiz
[06] Connecting with Guests 10 Exercises | 1 Quiz
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Unit Content
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6-1 First impressions [Video]
6-2 Making a good first impression
6-3 Listening [Softeners]
6-4 Vocabulary match
6-5 Sentence scramble
6-6 Softening language [Video]
6-7 Find the stress
6-8 Qualifiers scramble
6-9 Small talk topics
6-10 Listening [Audio]
Unit 6 Quiz
Review Units 4-6 9 Exercises | 1 Quiz
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Unit Content
0% Complete 0/9 Steps
Review 4-1 Vocabulary match
Review 4-2 Listening [Audio]
Review 4-3 Comprehension check
Review 5-1 Vocabulary match
Review 5-2 Listening [Audio]
Review 5-3 Comprehension check
Review 6-1 Vocabulary match
Review 6-2 Listening [Audio]
Review 6-3 Comprehension check
Review 4-6 Quiz
[07] The Language of Hospitality 10 Exercises | 1 Quiz
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Unit Content
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7-1 Five Essential Phrases [Video]
7-2 Proper use of pronouns
7-3 Listening [Audio]
7-4 Vocabulary match
7-5 Sentence scramble
7-6 Telephone Etiquette [Video]
7-7 Telephone etiquette
7-8 Find the stress
7-9 Email etiquette
7-10 Telephone calls [Audio]
Unit 7 Quiz
[08] Amenities & Attractions 10 Exercises | 1 Quiz
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Unit Content
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8-1 Descriptive Language [Video]
8-2 Describing words match
8-3 Find the describing word
8-4 Prepositions [Audio]
8-5 Sentence scramble
8-6 ATONIN Prepositions [Video]
8-7 Prepositions check
8-8 Find the stress
8-9 Vocabulary match
8-10 Listening [Audio]
Unit 8 Quiz
[09] The Guest Cycle 10 Exercises | 1 Quiz
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Unit Content
0% Complete 0/10 Steps
9-1 The Guest Cycle [Video]
9-2 Role of the Front Office
9-3 Questions & Answers
9-4 Vocabulary match
9-5 Sentence scramble
9-6 Diplomatic English [Video]
9-7 What’s in the picture?
9-8 Find the stress
9-9 Softening language [Video]
9-10 Listening [Audio]
Unit 9 Quiz
Review Units 7-9 9 Exercises | 1 Quiz
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Unit Content
0% Complete 0/9 Steps
Review 7-1 Vocabulary match
Review 7-2 Listening [Audio]
Review 7-3 Comprehension check
Review 8-1 Vocabulary match
Review 8-2 Listening [Audio]
Review 8-3 Comprehension check
Review 9-1 Vocabulary match
Review 9-2 Listening [Audio]
Review 9-3 Comprehension check
Review 7-9 Quiz
[10] Exceeding Expectations 10 Exercises | 1 Quiz
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Unit Content
0% Complete 0/10 Steps
10-1 Exceeding expectations [Video]
10-2 What’s in the picture?
10-3 Sentence scramble
10-4 Vocabulary match
10-5 Anticipatory service
10-6 Reading the guest [Video]
10-7 Find the stress
10-8 Service flags
10-9 What’s in the picture?
10-10 Listening [Audio]
Unit 10 Quiz
[11] Requests & Recommendations 10 Exercises | 1 Quiz
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Unit Content
0% Complete 0/10 Steps
11-1 Requests [Video]
11-2 Can vs may
11-3 Vocabulary match
11-4 Sentence scramble
11-5 Softening suggestions
11-6 Recommendations [Video]
11-7 Find the stress
11-8 Requests to recommendations
11-9 Chinese attractions
11-10 Listening [Audio]
Unit 11 Quiz
[12] Complaint Management 10 Exercises | 1 Quiz
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Unit Content
0% Complete 0/10 Steps
12-1 Complaints [Video]
12-2 Complaints
12-3 Vocabulary match
12-4 Dealing with complaints
12-5 What’s in the picture?
12-6 L.E.A.F. System [Video]
12-7 Find the stress
12-8 Sentence scramble
12-9 Complaint management actions
12-10 Listening [Audio]
Unit 12 Quiz
Review 10-12 9 Exercises | 1 Quiz
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Unit Content
0% Complete 0/9 Steps
Review 10-1 Vocabulary match
Review 10-2 Listening [Audio]
Review 10-3 Comprehension check
Review 11-1 Vocabulary match
Review 11-2 Listening [Audio]
Review 11-3 Comprehension check
Review 12-1 Vocabulary match
Review 12-2 Listening [Audio]
Review 12-3 Comprehension check
Review 10-12 Quiz

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