• Skip to primary navigation
  • Skip to main content
3A酒店课程

3A酒店课程

Awareness. Attitude. Adaptability

  • Login
  • Register
  • Solutions
    • Schools
    • Employers
    • Learners
    • Learning Management
    • Certification
  • Demos
  • Forums
  • Blog
  • Support
  • Contact Us
  • zh_CN简体中文
  • en_CAEnglish

3A Hospitality English [BOOK 2]

Current Status
Not Enrolled
Price
Closed
Get Started
This course is currently closed

Course Content

Expand All
Chapter 1: The Language of Hospitality 9 Exercises
Expand
Unit Content
0% Complete 0/9 Steps
1-1 Essential Phrases (Interactive Video)
1-2 Use of Pronouns
1-3 Listening Quiz
1-4 Vocabulary Match
1-5 Drag the Words
1-6 Telephone Etiquette (Interactive Video)
1-7 Telephone Etiquette
1-8 Mark the Word Stress
1-9 Listening Quiz
Chapter 2: The Guest Cycle 7 Exercises
Expand
Unit Content
0% Complete 0/7 Steps
2-1 The Guest Cycle (Interactive Video)
2-2 Front Desk Interactions
2-3 Questions and Answers
2-4 Vocabulary Match
2-5 Sentence Scramble
2-6 Identify the Image
2-7 Mark the Word Stress
Chapter 3: Amenities & Attractions 8 Exercises
Expand
Unit Content
0% Complete 0/8 Steps
3-1 Descriptive Language (Interactive Video)
3-2 Descriptive Language Match
3-3 Describing Amenities and Attractions
3-4 Prepositions
3-5 Sentence Scramble
3-6 Find the Stress
3-7 Vocabulary Match
3-8 Listening Quiz
Chapter 4: Complaint Management 10 Exercises
Expand
Unit Content
0% Complete 0/10 Steps
4-1 Complaints (Interactive Video)
4-2 Complaints
4-3 Vocabulary Match
4-4 Drag the Words
4-5 Identify the Image
4-6 L.E.A.F. Complaint System (Interactive Video)
4-7 Mark the Sentence Stress
4-8 Sentence Scramble
4-9 Complaint Management
4-10 Listening Quiz
Chapter 5: Requests & Recommendations 10 Exercises
Expand
Unit Content
0% Complete 0/10 Steps
5-1 Requests (Interactive Video)
5-2 Can vs May
5-3 Vocabulary Match
5-4 Drag the Words
5-5 Softening Language with Questions
5-6 Recommendations (Interactive Video)
5-7 Mark the Word Stress
5-8 Drag the Words
5-9 Identify the Image
5-10 Listening Quiz
Chapter 6: Exceeding Expectations

Copyright © 2021 3A Learning · 琼ICP备2021000451号-2

  • Privacy
  • Terms
  • Contact
  • Credits
  • zh_CN简体中文
  • en_CAEnglish
  • Login